FAQ

  1. Why does my TV say no signal and my picture breaks up on one or more channels at various times, while on other occasions my picture is perfect?

    If your picture breaks up or has no signal at times, you may be in a poor signal area. We can conduct a signal strength test to determine the problem.

  2. Can I tell if I have a good or bad signal by looking at my TV?

    No, your TV will not tell you anything about your signal. The only way to check your signal strength is by testing with a modern signal meter.

  3. Can you measure my signal to see if it is okay?

    Yes. We can plug in a signal meter to your antenna outlet and give you a full printout with all the information about your signal. If you have a poor signal, we suggest methods to improve it.

  4. I have bad reception in my area, what can I do?

    If antennas and signal boosters don't work, you may need a satellite dish and VAST system.

  5. Reception is bad in my area; can I just use a bigger antenna?

    Television signals travel much like light. If there is an obstacle in the way, it can stop the signal from being passed to your antenna, no matter how big it is.

  6. What is VAST satellite TV?

    VAST is a free-to-air satellite TV service for people in areas with poor reception and signal strength. If you are unable to receive normal TV reception, ask us about a VAST system.

  7. How do I register my VAST set-top box?

    You can register the system online, through the Viewer Access Satellite Television site.

  8. Why does my TV say no signal and my picture breaks up on one or more channels at various times, while other times my picture is perfect?

    If your picture breaks up or has no signal at times, you may be in a poor signal area. We can conduct a signal strength test to determine the problem.

  9. How many outlets can I have from one television antenna?

    With the correct design and boosters, you can have as many outlets as you need. If you require additional outlets for a commercial property, enquire about MATV systems.

  10. What is RESTACK?

    RESTACK refers to TV channels in Australia being rearranged to make room for other services. Restack will take place at the end of 2014.

  11. I run a motel with multiple television points. Will my television system still work after the restacking of channels?

    No. Most multiple-transmission equipment, including motel systems, will need to be updated for the restacking of channels.

  12. My motel's television system was updated prior to the switch to digital signal; will it be okay when restack happens?

    If high quality, frequency-agile channel amplifiers were used, your system is up-to-date. If not, your system will need to be updated again.

You can trust the Antenna Guy

Qualified TV Technician
Approved Antenna Installer:

  • Domestic
  • Commercial
  • Satellite